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var(--teal);text-overflow:ellipsis;white-space:nowrap;flex:1;padding-left:10px;font-size:13px;font-weight:500;overflow:hidden}.ingestion-success{justify-content:center;align-items:center;padding:60px 20px;display:flex}.ingestion-success__card{background:var(--surface);border:1px solid var(--border);text-align:center;border-radius:16px;width:100%;max-width:480px;padding:40px 48px}.ingestion-success__icon{margin-bottom:16px;font-size:48px}.ingestion-success__card h2{margin:0 0 8px;font-size:22px}.ingestion-success__card p{color:var(--text-muted);margin:4px 0}.ingestion-success__phone{font-weight:600;color:var(--text)!important}.ingestion-success__summary{font-style:italic}.ingestion-success__appt{font-weight:600;color:var(--teal)!important;margin-top:6px!important}.ingestion-success__actions{justify-content:center;gap:12px;margin-top:24px;display:flex}.ingestion-action-btns{flex-shrink:0;gap:8px;display:flex}.ingestion-sched-divider{color:var(--text-muted);border-top:1px solid var(--border);align-items:center;gap:8px;margin:4px 0 2px;padding-top:8px;font-size:13px;font-weight:600;display:flex}.ingestion-days-row{flex-wrap:wrap;gap:6px;margin-top:4px;display:flex}.ingestion-day-btn{border:1px solid var(--border);background:var(--surface);width:40px;height:34px;color:var(--text-muted);cursor:pointer;border-radius:6px;font-size:11px;font-weight:600;transition:all .15s}.ingestion-day-btn--active{background:var(--teal);border-color:var(--teal);color:#fff}.ingestion-field-row--time{align-items:flex-start}.ingestion-time-row{gap:6px;margin-top:4px;display:flex}.ingestion-time-btn{border:1px solid var(--border);background:var(--surface);color:var(--text-muted);cursor:pointer;border-radius:6px;flex-direction:column;flex:1;align-items:center;gap:2px;padding:6px 4px;font-size:12px;font-weight:600;transition:all 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